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Federal Bank has played a pioneer role in developing and deploying new technology assisted customer friendly products and services. A few of its early moves are cited below: First, among the traditional banks in the country to introduce Internet Banking Service through FedNet, First among the traditional banks to have all its branches automated. First and only Bank among the traditional Banks in India to have all its branches inter-connected, First Electronic Telephone Bill Payment in the country was done through Federal Bank. First and only bank among the older Banks to have an e-shopping payment gateway. First traditional Bank to introduce Mobile Alerts and Mobile Banking service. First Bank to implement an Express Remittance Facility from Abroad, The Bank has also the distinction of being one of the first banks in the country to deploy most of these technology enabled services at the smaller branches including rural and semi-urban areas. The Bank has the full range of delivery channels including, Internet Banking, Mobile Banking and Alerts, Any Where (Branch) Banking, Interconnected Visa enabled ATM network, E-mail Alerts, Telephone Banking and a Centralised customer Call Centre with toll free number. Customers thus have the ability to avail 24 hour banking service from the channel of his choice, according to his convenience.
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